Privacy Policy
This policy explains what information Rowan, provided by Recherché Merchant Solutions, Inc. ("RMS"), handles and how. Rowan is used by businesses; the business is responsible for its relationship with its own clients.
What we collect
- Account and team information: business name, locations, user names and roles, and PINs (stored only as one-way hashes).
- Client information the business attaches to a sale or appointment, such as name, phone, email, visit history, notes and spend.
- Transaction records: items sold, prices, discounts, tax, tips, payment type, card brand and last four digits, approval codes, refunds and cash drawer activity. Rowan does not receive or store full card numbers; card data is handled by your terminal and processor.
- Staff records: time clock entries, tip declarations, pay rates and commission settings.
- Terminal settings: terminal identifiers and keys, stored encrypted.
- Website inquiries: what you send us through the demo form on this site.
How we use it
To provide and support Rowan: running checkout, keeping client records current in your CRM, producing reports, sending the messages and automations you turn on, preventing fraud and misuse, and responding to support requests.
Where it lives
Rowan records are stored with our infrastructure provider in secured cloud databases. Client and appointment information also lives in your CRM account, which Rowan reads and updates with the permissions you approve.
Sharing
We don't sell personal information. We share it only with service providers that help run Rowan (hosting, your CRM platform, your payment terminal provider), when you direct us to, or when required by law.
Retention
We keep records while you use Rowan and for a reasonable period afterward so you can request an export, then delete them, except where we must keep them longer by law.
Security
We use encryption in transit, encryption for terminal keys, hashed PINs, role-based access and audit logs for sensitive actions. No system is perfectly secure; contact us right away if you suspect a problem.
Your choices
Businesses can export or correct their records and ask us to delete them. If you are a client of a business that uses Rowan, contact that business first; we'll help them respond to your request.
Changes
We'll post updates here and change the effective date. Material changes will be communicated to account owners.
Contact
Recherché Merchant Solutions, Inc., Edmond, Oklahoma · support@rowanpos.com · (405) 279-9100