Help center › Settings, roles and agencies
Troubleshooting
The terminal shows offline
Check it's powered on and connected to Wi-Fi or Ethernet, and that the station has the right terminal. Restart the terminal. If one terminal is down, use Send to another terminal for that sale.
No answer from the terminal
Don't run the card again. Look at the terminal screen, then tap Check terminal. Rowan asks the terminal for the result and finishes the sale or tells you nothing was charged.
Card not approved
Nothing was charged and the ticket is still open. Try another card, pay cash, or hold the ticket.
Partial approval
If a card only covers part of the amount, Rowan voids that partial charge so you can take another card or cash for the whole ticket.
Printer offline
Receipts wait and print when it reconnects. See Receipt printers.
Something else
Contact support. Tell us the ticket number and what you saw on screen.