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Refunds and voids

Refund part or all of a sale to card, cash or store credit.

1. Open the sale from Sales and tap Refund.
2. Choose what to refund (some or all lines) and a reason.
3. Choose how: back to the card, cash from the drawer, or store credit on a gift card.
4. Choose whether returned products go back into stock.

Refunding a whole card sale before the day's batch settles voids it, so the client isn't charged at all. If the processor needs the card present, Rowan offers Refund on the terminal. Refunds and voids follow your role settings and may need a manager PIN. Package sessions used on a refunded sale are given back.

Still stuck? Contact support.